What is your refund policy?

by Complete Maid - April 15, 2015

We allow you to cancel or change your appointment up to 48 hours in advance of your appointment. If for some reason you must cancel after this time we assess a $50 cancellation fee. We do everything we can to not charge this fee, but it is required as we have often booked off time and a team for your appointment. If for any reason you cancel after 5 PM the day prior to your appointment, cancel the same day as your service, our team is not able to gain entry to the property, or the utilities are off at the property, we will assess a $100 fee OR 50% of the booking total, whichever is greater. Please contact us at 469.577.9990 if you have any questions.