How can we help?

Help & FAQs

Getting Started

Do you service my area?

If you found us then most likely yes! We are located in Texas and service East Dallas and the surrounding communities. Zip codes we cover are: 75001, 75002, 75013, 75023, 75024, 75025, 75032, 75035, 75040, 75041, 75042, 75043, 75044, 75048, 75069, 75070, 75071, 75074, 75075, 75080, 75081, 75082, 75088, 75089, 75093, 75094, 75098, 75114, 75126, 75132, 75135, 75141, 75149, 75150, 75159, 75160, 75161, 75164, 75166, 75173, 75180, 75181, 75182, 75189, 75201, 75202, 75203, 75204, 75205, 75206, 75207, 75209, 75210, 75214, 75215, 75216, 75217, 75218, 75219, 75220, 75223, 75225, 75226, 75227, 75228, 75229, 75230, 75231, 75235, 75238, 75240, 75243, 75244, 75246, 75248, 75251, 75252, 75253, 75254, 75270, 75287, 75390, 75402, 75407, 75442, 75474.

What is included in a standard cleaning?

We go above and beyond during all of our cleaning options. We do a ‘top to bottom’ clean, which means we start at the top of the room and work down to make sure we aren’t transferring dust or anything else as we clean. This typically starts with dusting fans and other high surfaces, cleaning all counter tops and shelves as well as any other items in the room. We finish the room with vacuuming and mopping depending on floor type. Our maids have a detailed checklist of what needs to be done in each room and are held to the highest standards.

How much will it cost?

Cost will be determined by how many rooms you are having us clean and any additional services you request. We also offer discounts for customers who book with us on a recurring basis. To get an exact quote, check out the booking form on our homepage or call us at 469.577.9990!

Do you bring your own cleaning supplies, products and equipment?

Yes. Our maids will supply their own cleaning supplies unless requested otherwise. If you would like to use your own supplies or equipment, we will do our best to accommodate you. Please let us know ahead of time so our maid can be prepared!

Can I request special tasks or extras?

Sure! On the booking form, place special requests under the ‘Anything else…’ section. Our maids will do their best to accommodate special requests. If you are unsure about your request, contact us at 469.577.9990 to discuss options.

Manage Your Account

How do I book my first appointment?

The fastest and easiest way to book is through our online booking form. You can also call us to set up a booking or if you have any other questions!

Pricing & Policies

Can I apply a coupon to an existing appointment?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Trust & Safety

Can I trust my cleaning professional?

Yes you can. We fully vet all of our maids to make sure that only safe, reliable people are working with us. This includes a background check and an in-person interview. We are also fully insured and bonded to protect your home in the case of any accidents.

What happens if something goes wrong during my appointment?

We carry insurance and bonding to protect your home from any accidents. We are also available to contact at 469.577.9990 if you have any concerns during your appointment. Please let us know immediately if you have any concerns or any issues during your appointment.

Is my billing information kept safe and secure?

Yes it is! We value safety above everything else, and that includes protecting your identity. Our entire site is protected and encrypted, and our payment platform (Stripe) is completely secure. Additionally we are insured and bonded to protect your belongings during the clean!

Do the cleaning professionals go through a background check?

Yes! We make sure we are only hiring the safest, most reliable people at Complete Maid LLC. This includes a background check as well as an in-person interview.

What is your 100% satisfaction guarantee policy?

If for any reason you are not satisfied with the job that was performed, we will make it right. Please let us know within 48 hours of your service if you are unhappy and we will have a team visit the house to fix any oversights. After the cleaning, you are able to rate the job performed and we always want to make sure you are 100% happy with the service performed.

What is your refund policy?

We allow you to cancel or change your appointment up to 48 hours in advance of your appointment. If for some reason you must cancel after this time we assess a $50 cancellation fee. We do everything we can to not charge this fee, but it is required as we have often booked off time and a team for your appointment. If for any reason you cancel after 5 PM the day prior to your appointment, cancel the same day as your service, our team is not able to gain entry to the property, or the utilities are off at the property, we will assess a $100 fee OR 50% of the booking total, whichever is greater. Please contact us at 469.577.9990 if you have any questions.